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Assistant Director of Financial Aid or Financial Aid Counselor

Randolph College has an immediate full-time opening for an Assistant Director of Financial Aid. This position is responsible for all aspects of student and parent loan processing, financial aid award processing, verification process, disbursement of financial aid along with other responsibilities within the financial aid office. The successful candidate must possess a Bachelor’s degree and relevant work experience is required; two years or more working in a financial aid office preferred. The individual must have strong communication, interpersonal, organizational and data/analysis skills along with the ability to work independently and take responsibility for meeting goals, as well as the ability to work as a “team player.” Please see full job description below.

Interested persons should submit a cover letter, resume, and three professional references to the Director of Human Resources, Randolph College, 2500 Rivermont Avenue, Lynchburg, VA 24503 or (preferred method) via email to Review of resumes will begin immediately. The Randolph community values and supports diversity and an inclusive environment. We are particularly interested in hiring candidates who will enrich the diversity of our campus. Randolph is an EOE employer.


The Assistant Director shares responsibility for the administration of all student loan programs, award packaging and counseling. Assists the Director with the development of policies and procedures. Assists in assigning work as appropriate to the financial aid counselor and work-study student. Responsible for overseeing the operations of the office in the Director’s absence.


Financial Aid Disbursement:  Primary responsibility for the disbursement and reconciliation of institutional, federal, state and outside scholarship aid.

  • Direct Loans: Process loans under federal Direct Loan procedures. Must have a working knowledge of student and parent loan programs and federal financial aid regulations. Follow up with students to complete Master Promissory Notes and Entrance Counseling. Reconcile loans monthly with Dept. of ED and the Business Office.
  • Private Loans:  Certify and disburse private loans. Maintains contact with students/parents about status of their loan(s). Meets with vendors regarding private student loan products, loan disclosure statements, and assists Director in assessment of loan providers.
  • Pell Grant:  Process Pell grant under federal procedures ensuring that all eligible students’ aid is processed and disbursed. Reconcile PowerFAIDS records with the Dept. of ED and the Business Office.
  • State Grants:  Determines grant eligibility and collects documentation from students. Completes state reports for Director’s review in accordance with deadlines.

Title IV Financial Aid Compliance Regulation and Processing Responsibilities:  Is responsible for compliance with federal laws and regulations regarding comprehensive ISIR import, review, file completion, and maintenance; manages missing information requests from students and families; works with Director to manage Title IV funds, recommends Professional Judgement appeals, manages origination and disbursement with COD; R2T4; provides Title IV funds reconciliation assistance. Stay current on knowledge of federal, state and local financial aid rules and regulations.

File Review, Verification and Completion:  Perform accurate FAFSA verifications and file review of all selected applicants. Make corrections to ISIR data where required. Assures that verification is completed in a timely manner in accordance with federal guidelines. Process all applications (verification and non-verification) according to federal, state and institutional procedures.

Award Packaging:  Reviews and evaluates financial aid applications, requests missing information, and determines aid eligibility. Applies institutional packaging formulas and calculates financial aid package.

Financial Aid Counseling:  Counsels students and families about institutional, state, and federal financial assistance and student loans, and manages the relationship throughout the process of securing financial assistance. Assist Director with appeals review and makes recommendations regarding professional judgment cases.

Communications and Outreach:  Provide assistance to current and prospective students via phone, walk in appointments and financial aid presentations. Conduct PowerPoint presentations to students and families during our open houses and at local high schools. Subject matter expert on FAFSA and financial aid at community-based college night programs. Assists Director in the development of communication materials, brochures and electronic media.

Internal Software-Based Application Support:  Responsible for internal Application Support- Support Financial Aid –specific software with duties including, but not limited to the following: PowerFAIDS application support, EdConnect application support, PowerCampus admissions software familiarity.

Reporting and Procedures:  Assists Director with preparation of federal, state and statistical reports. Creates reports within PowerFAIDS to generate requested data and ad hoc analysis for Director and Dean of Admission. Assists Director with creating and updating departmental and processing procedures.

Special Projects:  As assigned.


  • Bachelor’s degree required.
  • Relevant work experience required, two years more working in a financial aid office preferred.
  • Working knowledge of Federal Title IV programs and regulations related to student financial aid.
  • Experience working with Financial Aid systems/software such as COD, NSDLD and EdConnect.
  • PowerFAIDS, PowerCampus and Slate experience preferred.
  • Experience with Microsoft programs, especially the advanced functions of Excel.
  • Strong computer skills and the ability to interface several different programs.
  • Excellent attention to detail and organizational skills, and professional office and communication skills.
  • Ability to analyze data/reports and make recommendations.
  • Excellent numeric reasoning ability.
  • Ability to work independently and in a team-based environment, managing conflicting priorities and work under deadlines.
  • Willingness and ability to learn new tasks easily and ask questions.
  • Some night and weekend hours. Some travel required, Valid Driver’s License.


Position typically works in an office environment. Requires standing/walking/sitting/computer work for extended periods of time. May occasionally lift 25/30 lbs. Some night and weekend work will be needed periodically.

  • About Randolph

    Randolph College is a private liberal arts college in Lynchburg, Virginia attracting students from Virginia, Maryland, North Carolina, and beyond. We provide a rigorous academic program that features small classes with top-ranked professors and hands-on, experiential learning.

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