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New Employee FAQs

Q: How do I obtain a network account and password?
A: Your network account login and password will be given to you by your supervisor on your first day of work. It is your responsibility to keep this information secure and private. Do not write it on anything that is visible to others.
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Q: How often do I need to change my network password?
A: You will be prompted to change your password every 90 days. This is mandatory on campus so you will need to memorize it or write it down in a secure and private place. Do no wait until the last minute to change your password, as you may be locked out of your account.
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Q: How do I get an account and password for the administrative applications that I'll be using for my job?
A: Your supervisor will supply you with the login, password, and needed permissions in order for you to log in and use the applications that you will use for your job.
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Q: What kind of computer will I be working on?
A: Randolph College purchases Dells for their PC users and Macs for their Apple users. These computers are rotated or "trickled" down on an annual basis to different users or computer labs based on a variety of needs. You may want to check with your supervisor to determine when a newer computer is scheduled or to request one if one becomes available. Some staff and faculty are required to travel and may need a laptop. Again, you should see your supervisor to determine whether your department has a laptop for travel. IT does not provide laptops to users.
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Q: What software does the campus use?
A: Randolph College is standardized on the use of Microsoft Office 2003/2007 for Windows XP and MS Office 2004 for Macintosh OSX. Randolph College provides its users with the latest in Internet browser software on both Windows and Macintosh platforms. In addition, all campus computers are required to have antivirus software installed on them and are updated by our servers on a continual basis.
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Q: What classes/workshops are offered on campus?
A: The Help Desk offers workshops on Microsoft applications as needed. If you are interested in one-on-one training or scheduling a workshop for a group, please contact the Help Desk at helpdesk@randolphcollege.edu or by calling ext. 4005.
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Q: Are there any off campus training classes and/or conferences available?
A: You will need to check with your supervisor or IT support person to inquire about additional training or conferences.
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Q: Where can I check for the latest information on what's happening on campus?
A: Randolph College offers students, faculty, and staff the use of the college portal. Titled "My Randolph College", this portal is accessible at http://my.randolphcollege.edu. You will use your network login and password to access it. The portal offers members of the Randolph College community a customizable electronic interface to a host of campus resources. Users will find time-sensitive alerts and announcements, scheduled events, dining hall menus, classifieds, relevant links, as well as access to e-mail, human resources forms, and many other features formerly available on the College's intranet. The portal can be accessed off campus anyplace an internet connection is available.
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Q: Are there any IT policies or procedures that I need to be acquainted with?
A: Each staff, faculty, and student is expected to have read and understand the IT policies prior to logging onto the Randolph College network. Please take a few minutes to familiarize yourself with these policies. They may be found by clicking here.
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Q: Who do I call with computer and/or software related issues?
A: If you have any questions, please contact the Help Desk at helpdesk@randolphcollege.edu or call ext. 4005. Click here for Help Desk hours.
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